What Companies Can Benefit From a Field Service Management System?

October, 2014 by

While not every business can benefit from the streamlining of operations delivered by a field service management system, many can. When the features of this type of software package are explored more closely, it becomes clear that many different types of operations can gain an edge on the competition by using a holistic software package to help them keep up with what’s going on in the field.

What is a Service Management System?

This type of software package is designed to offer businesses that have workers in the field manage pretty much all of their operations. Offering multi-platform abilities, the best packages can operate seamlessly on desktop computers, mobile devices and smartphones. That means workers in the field and managers in an office can keep in constant contact about jobs, customers, location and more.

Who Can Benefit?

A field service management system is an ideal upgrade for just about any business that operates using a fleet. Since the better packages provide GPS tracking along with a host of other features, deployment managers can use it to see exactly where workers are and look at job clocks to estimate availability for redeployment to new jobsite locations. In addition, this type of software uses cloud technology to help workers access client data, invoices, quotes, inventory updates and so on.

Considering the features included, this type of software package is ideal for:

  • Home repair/service businesses – When on-time arrival and fast responses for emergency repairs dictate a company’s success or failure, this type of management system is ideal. Plumbing, electrical, utility and air conditioning repair companies can all benefit from a field service management system that enables them to keep up with workers in the field.
  • Transportation companies – Taxi and private car services can also use this type of program to track driver locations, redeploy drivers and keep up with job length and more.
  • Trucking – Trucking companies may also find this type of management software is very worthwhile.
  • Any company with field workers – If a company has workers in the field that need to be in contact with the front office, this type of system can cut out a lot of the time and red tape involved.

A field service management system provides a way for a variety of businesses to streamline their operations.

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